Terms & Conditions

1. General

The following terms and conditions and any other related rules that are adopted by Fateh.PK Portal and made available as provided herein (collectively, the “Terms & Terms & Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Fateh.PK Portal, A subsidiary of Fateh Group Ltd. Headquartered in Hyderabad Sindh, A company incorporated with NTN Number: 3769196-1 with Its registered corporate address: A-4, Hali Road, SITE Area Hyderabad Sindh. (“Fateh.PK Portal, or referred to herein as usour or we”) on the Internet via the fateh,PK website (Portal), identified by the domain name www.Fateh.PK with its official email info@Fateh.PK Portal, and any associated mobile or digital applications (including the Fateh App) that refer to these Terms & Conditions of Sale (together, the Fateh.PK Portal) or by phone (+92-30000459508) via the Customer Relations Center of Fateh.PK Portal (the “Customer Relations Center”).

These Terms & Terms & Conditions of Sale apply only to sales made through the Fateh.PK Portal Fateh.PK Portal Via its online Fateh.PK Portal or the Fateh App or by phone directly through the Customer Relations Center by individuals who are citizens of, or residents living in Pakistan, at the time of placing the order. Terms & Terms & Conditions of Sale applicable to any order placed through the Customer Relations Center or the Fateh.PK Portal are those in force at the time that an order has been placed on your behalf by Fateh.PK Portal Customer Sales Agent (in the case of an order placed through the Customer Relations Center) or at the time you place your order (in the case of an order placed through the Fateh.PK Portal). In the case of an order placed through the Fateh.PK Portal or through Its Corresponding Fateh App, when you check the “I have read and I accept the Terms & Terms & Conditions of Sale” box at the payment section of the Fateh.PK Portal before placing your order with Fateh.PK Portal, you indicate your acceptance of these Terms & Conditions of Sale. If you refuse to accept these Terms & Conditions of Sale, you will not be able to order any products from the Fateh.PK Portal or the Customer Relations Center. Sales conducted through Fateh.PK Portal a “Fateh Group Ltd. Subsidiary” Or Fateh Group Ltd.) and/or authorized retailers are not subject to these Terms & Conditions of Sale.

Please read the Terms & Terms & Conditions of Sale and check our Fateh.PK Portal on a regular basis to be informed of any changes. The Fateh.PK Portal may modify the Terms & Terms & Conditions of Sale from time to time, at its sole discretion, and your continued use and/or registration following such change will signify your agreement to be bound in the future by the modified Terms & Conditions of Sale.  If you are placing an order through the Fateh.PK Portal, then by checking the “I have read and I accept the Terms & Conditions of Sale” box and placing your order, you will be indicating your agreement to be bound by the Terms & Conditions of Sale as so modified through such time. Persons wishing to use the Customer Relations Center or the Fateh.PK Portal will also be deemed, by virtue of such use, to have agreed to be bound by our Fateh.PK Portal’s Terms of Use and our Privacy Policy, which are incorporated into these Terms & Conditions of Sale by reference.  Customers using the Customer Relations Center will be provided with access to our Privacy Policy as set forth in “Acknowledgment of Order” below.  If you do not agree to any change to the Terms & Conditions of Sale, then you must immediately contact the Customer Relations Center to cancel your registration and refrain from ordering any Fateh.PK Portal product through the Customer Relations Center or the Fateh.PK Portal.

2. Purchase Eligibility 

Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), (b) have legal capacity to enter into contracts and (c) are citizens of or residents living in the continental United States of America, Alaska, Hawaii or the District of Columbia may order products through the Customer Relations Center or on the Fateh.PK Portal. If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Terms & Conditions of Sale. Any orders placed in violation of this provision shall be null and void.

By placing an order through the Customer Relations Center or on the Fateh.PK Portal, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Fateh.PK Portal products or purchase Fateh.PK Portal products for commercial purposes or any other commercial benefit.

3. Product Availability; Quantity

All orders placed through on the Fateh.PK Portal are subject to availability and acceptance by Fateh.PK Portal.

Fateh.PK Portal reserves the right to change the assortment of items offered on the Fateh.PK Portal or through the Client Relations Center, and may limit from time to time the quantity of Fateh.PK Portal products that may be ordered by a Customer in a single buying session, without prior notice. Fateh.PK Portal further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. Currently, orders may not exceed five (5) products in any buying session on the Fateh.PK Portal or through the Client Relations Center.

The Customer Relations Center and the product pages on the Fateh.PK Portal can provide you with information regarding products that are currently available for sale through those channels. Please note that only merchandise displaying an “Add to Shopping Bag” icon is available for sale through the Fateh.PK Portal. You may also call the Customer Relations Center(+92 300 0459508) and Fateh.PK Portal Sales Agent will provide you with further information as to product availability and assist you with your purchase.

4. Account Registration; Personal Information; Guest Checkout

In order to place an order ­on the Fateh.PK Portal, you or the Fateh.PK Portal Customer Sales Agent (on your behalf) may either register and create an online account on the Fateh.PK Portal, or place an order as a guest without creating an online account by selecting the “Guest Checkout” option. In order to create this account, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the legal age limit 18+.

If you select the “Guest Checkout” option, you will have the option to create your Fateh.PK Portal online account upon receiving the Order Confirmation. Please note that in such case, your Fateh.PK Portal online account will not include transactions made prior to the creation of your account.

Upon completion of your account registration on the Fateh.PK Portal or by the Fateh.PK Portal Sales Agent, you will receive by email a one-time password, which will allow you to log in to your account on the Fateh.PK Portal and create a permanent account login and password.  You will also receive a second email summarizing the personal information you provided in registering for your online account.  You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Fateh.PK Portal will not be held responsible or liable for any misuse of your account in connection with, and/or resulting from, a third party’s access to and use of your password and account login.

Please refer to our Privacy Policy and Section 7 of these Terms & Conditions of Sale for more details about how we may use your personal information. If you select the “Guest Checkout” option on the Fateh.PK Portal, your online account will not be created and we will not use your personal information for any purpose other than in connection with processing your order.

When placing an order on the Fateh.PK Portal you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Fateh.PK Portal or its third party providers at this time for security and anti-fraud purposes.

You represent and warrant that the personal information you provide to the Customer Relations Centeror via the Fateh.PK Portal is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.

Should any of the information you provide to the Customer Relations Centeror on the Fateh.PK Portal change, please log in to your account and update such information directly on the Fateh.PK Portal, inform the Customer Relations Centeror notify Fateh.PK Portal at the following e-mail address: contact.na@Fateh.PK Portal.com, or as set out in our Privacy Policy.

5. Orders

If you are ordering on the Fateh.PK Portal, orders will be processed as follows: Once you have chosen a product, click on the “Add to Shopping Bag” icon to place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button. You may also remove one or several products you have selected by clicking on “X” next to the chosen product in the Shopping Bag. Once on the payment page, review your order details and personal information (including email, shipping address, billing address and payment information), check the box next to “I have read and I accept the Terms & Conditions of Sale”. Then, click on “Pay Now” to place your order.

Notwithstanding anything to the contrary provided for herein, Fateh.PK Portal reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Fateh.PK Portal may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Fateh.PK Portal suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Terms & Conditions of Sale.

6. Prices, Tax, and Shipping Costs

All prices shown on the product pages of the Fateh.PK Portal or quoted by the Customer Relations Centerare in U.S. Dollars.

Fateh.PK Portal reserves the right to modify prices and delivery costs at any time without prior notice.

Actual shipping costs and applicable taxes will be reflected on your payment page before you are asked to confirm and place your order (in the case of Fateh.PK Portal order) and will also be reflected in the Confirmation of Order. Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery location and options.

The actual sales tax associated with your purchase will be calculated at the time when your order is to be shipped, at which point you will receive a Confirmation of Order. Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.

Please note that if you exchange your Fateh.PK Portal creation at certain Fateh.PK Portal boutiques you will be subject to any jurisdictional tax differences, from taxes originally paid on your Fateh.PK Portal creation.

7. Payment by Credit/Debit Card

Fateh.PK Portal accepts all major banks Debit & Credit Cards.

When ordering on the Fateh.PK Portal, you will need to enter your payment details on the appropriate form. ­In the case of an order placed by telephone, you will need to communicate to the Customer Relations Canter your payment preference and on your preference you may then choose another available payment option such as direct bank transfer or any other available option on the Fateh.PK Portal.

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Fateh.PK Portal, you will need to contact your card issuer directly to solve this problem, and Fateh.PK Portal will not be liable for any delay or non-delivery.

In order to process your order, we may perform security checks on your credit card. The full amount of your purchase will be blocked on your credit card until your order is approved by Fateh.PK Portal, and your credit card will be charged the applicable purchase price once your order has shipped. By submitting an offer to purchase Fateh.PK Portal products on the Fateh.PK Portal or through the Client Relations Center, you expressly authorize Fateh.PK Portal to perform such security checks, where Fateh.PK Portal deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain a credit card authorization and to authorize individual purchase transactions.

Fateh.PK Portal takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Fateh.PK Portal uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will implement appropriate measures to protect your personal information, we cannot guarantee the security of the data you transmit; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.

8. Payment by Paypal

You may also pay by using PayPal, as indicated on the Fateh.PK Portal.

9. Payment by Wire Transfer

We only accept bank wire transfer for orders placed through the Client Relations Center. We do not charge a fee for bank wire transfers for orders made through the Fateh.PK Portal or Client Relations Center; however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. If your wire transfer payment is not credited into our bank account within fourteen (14) days after you have placed your order, your order will be cancelled.

10. Review and Confirmation

You should carefully check and confirm all details on the payment page before placing your order through the Fateh.PK Portal, including without limitation the particulars of each sale. In the case of an order being placed through the Client Relations Center, the Fateh.PK Portal Sales Agent may verbally ask you to confirm the details of your order.

11. Acknowledgment of Order

Once you have made your choice and your order has been placed on the Fateh.PK Portal, you will receive an Acknowledgment of Order by email, acknowledging the details of your order. This Acknowledgment of Order will contain an Order Reference Number assigned by Fateh.PK Portal. Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Fateh.PK Portal will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.

These Terms & Conditions of Sale will be provided to you with the Acknowledgement of Order through either email link or pdf. Please carefully review these Terms & Conditions of Sale upon receipt.

12. Confirmation of Order

Upon shipment of your order, following completion by Fateh.PK Portal of its anti-fraud, security and related legal checks, Fateh.PK Portal will send you by email a written Confirmation of Order. The written Confirmation of Order constitutes the acceptance of your order by Fateh.PK Portal and indicates the existence of a binding sales contract.

13. Proof of Agreement

The Acknowledgement of Order and Confirmation of Order that are sent to you by email are deemed to be received when you are able to access them on your computer, mobile or handheld device.

The Confirmation of Order and any automatic recording systems used by the Customer Relations Center or the Fateh.PK Portal will be proof of a binding agreement between you and Fateh.PK Portal.

14. Complimentary Services

The following complimentary services may be offered, free of charge, on the Fateh.PK Portal or by the Customer Relations Center Sales Agent:

14.1 Gift wrap, Fateh.PK Portal bag, and Fateh.PK Portal special packaging

All packages are delivered gift wrapped, with Fateh.PK Portal bag and in Fateh.PK Portal special packaging (where applicable). Gift wrapping is not available for watch straps and refills.

14.2 Gift Note

You may personalize your order by adding a personalized note that will be printed by Fateh.PK Portal on gift cards for each product to be included in your order package. Fateh.PK Portal reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Fateh.PK Portal-logo stationery.

14.3 Engraving / Embossing

Engraving and embossing may be available on specific models such as rings, watches, pens and leather goods. Engraving /embossing service offered complimentary on applicable products where notated on the website product pages and consistent with the number of characters and placement offered. If you wish to have your applicable Fateh.PK Portal product engraved or embossed, please provide the details on the Fateh.PK Portal or to the Fateh.PK Portal Sales Agent at time of order. Engraved or embossed products cannot be returned to Fateh.PK Portal for exchange or refund.

14.4 Watch Bracelet Adjustment

Bracelet adjustment is available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.