Shipping & Handling

1. Shipping Policy

We only accept orders for delivery to addresses in the Islamic Republic Of Pakistan. Please note that Fateh.PK Portal does not ship to PO boxes, APO/FPO addresses or hotels.

We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order:

DELIVERY SERVICEPROVIDERESTIMATED
DELIVERY LEAD TIME
CHARGE TO CUSTOMER
STANDARDTCS2-3 Business Days*Will Be Based on Gross Weight, Package Dimensions And Destination.
EXPRESSTCS1-2 Business Days* (subject to stock availability)Will Be Based on Gross Weight, Package Dimensions and Destination
HAND DELIVEREDFATEH.PK PORTAL1-2 Business Days’ (Subject To Stock Availability)Will Be Based on Gross Weight, Package Dimensions and Destination

*Saturday-Half Day and Sunday holiday will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific by the Client Relations Center If the Package is to Hand Delivered. This service as well as express shipping may incur more specific charges. Please contact the Customer Relations Center (+92 300 0459508) for more specific information.

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email.

When ordering on the Fateh.PK Portal or through the Client Relations Center, you will receive an email notification with the tracking information related to the delivery of goods.

Each delivery package will contain, in addition to your purchased Fateh.PK Portal product: (i) all related accessories, if any; (ii) Product User Guide, as applicable, and the Warranty Card and/or Certificate of Authenticity, as applicable; (iii) printed gift note(s) containing your message, if so requested by you when you place your order; (iv) the return/exchange form and pre-paid return label and (v) the packing slip without price.

When ordering products on the Fateh.PK Portal or Client Relations Center, you will receive an invoice that will be sent to your email address as a .pdf attachment. You may also at any time later request an invoice by calling the Customer Relations Center(+92 300 0459508). Please note that Fateh.PK Portal may request that you provide proper identification as a condition to complying with such request.

Fateh.PK Portal insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Fateh.PK Portal product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfilment of the sale contract by Fateh.PK Portal and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.